Managed Helpdesk Services


Have a solitary purpose of contact which encourages specialized help and where all occurrences, administration solicitations, issues, and changes are recorded, followed up, finished and set out agreeable to you. Diyar Managed Helpdesk Services offers develop, productive and great administrations through building up a site, offsite, devoted or shared assistance work area that speedily react to all ICT-related demands and issues in your association and guarantee client fulfillment.

Overseen Helpdesk Services turns into the primary purpose of contact and the single purpose of responsibility for inner and outside clients, in which their solicitations and concerns are passed, followed and met according to the concurred administration level understanding and in accordance with administration measurements and Key Performance Indicators. ​

· Record and resolve ICT issues with technically qualified resources.
· Update your helpdesk policies and procedures.
· Implement state of the art service management tools.
· Integrate phone, email, chat and portal channels with your service management systems.
· Build client specific knowledge base and Frequently Asked Questions to empower and enrich the Self Service Experience.
Our it Service help Desk agents have the talent, knowledge and experience to assist users with any IT related issues. Their on-going training and access to the latest knowledge and industry-leading tools allows them to resolve issues rapidly and accurately. We can even help with off-the-shelf software and common IT devices, as well as support for custom applications using scripts and answers you provide.
Clients can call our toll free helpdesk support number at any time and be immediately connected to a trained professional ready and waiting to take their call. From resource identification to software troubleshooting and system checks, our global teams can swiftly establish the nature of your service request and initiate efficient incident and problem management with a proven, cost-effective managed approach.

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