OUTSOURCE IT HELPDESK SERVICES

Today, businesses across the globe are highly dependent on it help desk companies to stay competitive and productive in the marketplace. With the proliferation of IT and software, there is a need for maintenance and monitoring on a 24/7 basis, something which regular IT staff might not have the time for. Therefore, it has become imperative to have dedicated IT helpdesk support that can act as a reliable fall back by offering a multi-pronged approach for frequent IT issues.

At Outsource2india, we provide IT support services that help improve end-user experience while ensuring all software and hardware are constantly monitored for changes and errors, according to client requirements. Acting as a single point-of-contact, our helpdesk services allow our customers to access IT support-related vital functions such as troubleshooting, guidance for regular and routine IT issues, and capabilities for solving other relevant IT problems.

Our Core IT Helpdesk Services
With the help of our extensive IT support services, you can protect and safeguard your IT infrastructure investment against unknown threats and unexpected downtimes, while ensuring that overall productivity and functionality never takes a hit. Our IT support services for global businesses include -

Remote IT Support
Our remote IT support services consist of trained technicians and IT administrators who can help in troubleshooting frequent IT related problems quickly and efficiently, thereby providing you with an economical IT helpdesk solution. Our remote IT help desk support can be availed regardless of the location of your business, and our 256 bit encrypted and secure connections ensure a safe environment to carry out all routine and exceptional IT maintenance tasks, including the following -

Remote installation of enterprise
software
Employee desktop management

Remote server monitoring
Remote configuration of routers, switches and firewalls
OS administration support (MAC, Windows and Linux)
Installation of servers and regular maintenance
Telecommunication Support
It is a well-known fact that most modern business activities rely heavily on telecommunications. At times, it is difficult to avoid problems that arise in your company's communications channel which in turn can hinder productivity. Our telecommunications support services ensure that downtime is kept to a minimum, and include the following -

LEVEL 1 SUPPORT LEVEL 2 SUPPORT
Functional usage support
Installation support
Configuration support
Email, Chat and Web support
Telecom line fault troubleshooting
Coordinating with on-field teams for telecom line fault repair
On-site Support
There are certain situations when normal remote support services fail to produce the expected results quickly. In such cases, all IT issues can be rectified on-site by our expert IT support professionals, who ensure that the clients' IT systems keep running without any disruption or outages. Our on-site services include -

A reliable ticketing system to take care of complaints, further ensuring less time is spent on finding and tracking issues and more time can be dedicated to end-user support
Comprehensive desktop support, including password resets, network issues, OS and software issues, etc.
Account management and LDAP synchronization
Automated IT Asset discovery
Technical Support
Global organizations have started using a wide variety of technology products for their day-to-day processes. This requires maintenance and assistance of devices such as computer hardware, software and mobile devices. Timely and adequate technical support ensures smooth and hassle-free functioning of these devices. As part of our technical IT support services, we provide the following -

LEVEL 1 SUPPORT LEVEL 2 SUPPORT LEVEL 3 SUPPORT
Call escalation
Call logging
Capturing information
Communicating scripted solutions
Escalation management
Database Upgrades
Problem diagnosis and isolation
Troubleshooting advice
Support for multivendor software
Advice and guidelines for system usage
Server issues
Database administration
Problem management
Stability analysis
Break fix activities
Hotfix for the Applications
Patch updating
Additional Services
We take pride in providing our clients with a comprehensive IT support solution that combines multi-platform support with state-of-the-art security features. This allows us to support all your IT devices and systems, anywhere in the world, with equal care and with full compliance to your business requirements. By outsourcing IT maintenance services to us, you can choose to avail of the following additional services as well -

Remote Server MonitoringInternet & WAN ConnectivityWeb Application MonitoringEmail System MonitoringClient-Server MonitoringAntivirus ManagementNetwork AdministrationApplication SupportData Operation Management
Why Outsource IT Help Desk Services to Outsource2india?
Our time-tested and skillfully rendered IT helpdesk and maintenance services are offered instantly upon demand, thereby ensuring seamless functioning and smooth workflow in busy organizations. Our exposure to global standards and practices enables us to provide timely protection and support to your IT infrastructure, and we leverage the best IT helpdesk software to provide you the following value-added benefits -

Comments

Post a Comment

Popular posts from this blog

Help Desk Software Companie

How can you tell if you’re choosing the right help desk software for your company? Moreover, how can you ensure that the product will be able to optimize your customer support efforts? While you may check a provider’s website to learn more about what a particular program can offer, you can’t always just take their word for it. There is more to help desk providers and software comparisons than relying solely on product features. Make sure you don’t let marketing hypes blind you from selecting the best possible vendor for your business operations. To help you, we have compiled a list of help desk software companies based on the quality of their product as well as the credibility of the people behind it. But before we start discussing that, let us first go over the fundamentals of choosing a software provider. When it comes to customer support, it is not enough to have the ability to answer the questions of your clients, but also to accommodate them as efficiently as you can. For e
Read more

IT Help Desk Outsourcing

With the most recent in innovation and broad preparing, our staff is prepared to convey predictable, solid IT Service Help Desk Outsourcing to upgrade your group's capacities. Your inward staff must have the opportunity to concentrate on improving your business tasks, without giving up the nature of client assistance and customized consideration your clients have generally expected. Every one of our specialized pros is prepared and affirmed in a wide scope of equipment and programming arrangements. Our administrations are altered to address your issues and to deftly scale with your evolving business. Help Desk Services for Small and Medium Size Businesses Redistributed IT Help DeskMost little to medium-sized organizations follow a deft association model: little groups that satisfy various jobs across verticals. This model takes into account snappy item improvement cycles or administration conveyance, however there is regularly an absence of a devoted group. As your imag
Read more

Customer Service vs Help Desk

With regards to the particulars of working with clients, you'll see a wide assortment of terms tossed around. Expressions, for example, "client care", "client care", and "after-deals administration" are on the whole as often as possible utilized, however there are a couple of terms that genuinely hang out in their importance (notwithstanding the disarray encompassing them). These expressions, "client support", " service help desk " , and "client achievement" are among the absolute most generally utilized expressions in the business. However, in spite of the fact that they all appear equivalent words, they truly have various implications. How about we assess every one and disentangle them… Client assistance – Truly an imperishable expression that has been around perpetually, the idea of "client assistance" is extremely straightforward. Essentially, you as an organization give one-off support of a client varyi
Read more