Product Help Desk Support Services

With quick discharge cycles, extending client base and worldwide item arrive at combined with SaaS or cloud conveyance, portable/tablet enablement that requires multi-lingual, multi-gadget and multi-topography support, supporting programming items over item lifecycle has become amazingly testing and exorbitant issue. Aside from this, with lower passage hindrances, programming item organizations are confronting estimating pressure which is affecting business edges.

Utilizing a worldwide conveyance model, we give bundled offering running from request the board, specialized help, and item discharge and permitting backing to give start to finish pre-and post-deals item bolster administrations to assist you with decreasing all out expense of tasks, increment time to showcase and improve consumer loyalty across topographies.

A portion of the key item service help desk bolster administrations incorporate

Request Management

Presales request

Item data

Post deals questions/request

Presales pack support

Request preparing

Client coordination and relationship the executives exercises

Authorizing/membership and guarantee support

New client enrolment

Check and approval

Permit actuation/deactivation the board

Permitting issues the executives

Permitting/membership the board issues taking care of

Guarantee buy enrollment

Guarantee claims preparing

Maintenance agreement approval and administration contract the executives

Specialized Support

Step by step instructions to questions

L1/L2/L3 specialized help contingent upon help needs

Cloud sending and upkeep support

Remote specialized help

Voice/Chat based specialized help

Overhauls and framework advancements

Information reinforcement/recuperation

Establishments and item overhauls

Design the executives

Framework organization

Specialized Writing

Item Documentation

Client Manuals

Establishment and setup guides

Framework Administration Manuals

Instructional booklets

Investigating guides

A portion of the key differentiators in e-Zest item helpdesk bolster contributions incorporate

Administrations across item lifecycle offering coordinated types of assistance at one rooftop

Coordinated way to deal with arrangement conveyance

Backing incorporates L1, L2, L3 bolster needs

Capacity offer help in various universal dialects

Hearty framework guaranteeing high network, data transfer capacity accessibility, versatility and business coherence

95% consumer loyalty levels for assist work area with supporting administrations gave to existing ISV clients

We have made item helpdesk bolster system for driving ISVs which helped them accomplish enhanced help administration structure with 30 to half business development and up to 15 to 40% cost investment funds. It would be ideal if you allude contextual analysis segment for additional insights concerning approach followed by e-Zest for accomplishing those KPIs.

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