THE VALUE OF OUTSOURCED SERVICE DESK

Across organizations, it's a similar story: IT Help Desk Providers is developing progressively unpredictable and progressively hard to execute, plan and oversee. You attempt to accomplish more with less and influence all efficiencies imaginable. In any case, your IT torment focuses move as quick as you can recognize them. It's difficult to talk system when time and assets are restricted. That is the reason numerous organizations are considering their IT challenges.

Understand THE VALUE OF OUTSOURCED SERVICE DESK

24x7x365 qualified IT support (ITIL adjusted)

Nonstop observing to keep your association ready for action and ensured

Advantage from a wide exhibit of IT mastery and develop information base

Diminish the danger of unbudgeted bolster costs with our anticipated cost models

Let loose your inward staff to concentrate on vital activities

Increment your end-client fulfillment and by and large profitability

Stay aware of computerized change – be the disrupter in the market, not the disturbed

THE BDO DIGITAL DIFFERENCE

High-contact, high worth help - Exceptional client experience is our need

Month-to-month contracts - You're in charge - drop whenever with 30-day notice

Ensured administration level understandings - Agreed upon SLAs ensured to meet your expections

Devoted IT administration - Produce quantifiable outcomes toward accomplishing business procedures and objectives

Month to month gatherings - Communication is vital - examine what's working, what's definitely not

Quarterly Business Reviews - Change happens rapidly, and IT ought to develop close by your business

BDO Digital's re-appropriated Service Desk Framework

Stage 1 : ASSESS AND ONBOARD

BDO Digital will direct starting appraisal to pick up understanding into client and work area condition, distinguish jobs and duties, decide a progress plan, and characterize administration levels and strategies and systems. During onboarding, BDO Digital will introduce, actualize and test our apparatuses and forms and set up the correspondence plan, guaranteeing a total, recorded change before going live.

Stage 2 : WORKSTATION DATA COLLECTION

So as to pick up perceivability into the wellbeing and execution of your workstation condition, BDO Digital will remotely assemble information on your workstations and play out an underlying output of your system to gather information on all workstations.

Stage 3 : WORKSTATION PATCH

Auspicious fix the executives is basic to the security and steadiness of any end-client processing condition. For Windows workstations and Microsoft Office, BDO Digital remotely introduce updates, security and basic fixes in the wake of testing on our own workstations. Updates will be applied during the time during a characterized support period as they are discharged. BDO Digital will convey will convey a month to month fixing report.

Stage 4 : END-USER SUPPORT

Our group of devoted remote BDO Digital Service Desk specialists will be accessible to give exhaustive end client backing to your clients. Utilitarian accelerations between BDO Digital and Customer's IT group are consistent with the objective of speeding up ticket goals and expanding client fulfillment and effectiveness.

THE BDO DIGITAL DELIVERY TEAM

BDO Digital's Service Desk group is liable for guaranteeing by and large customer fulfillment and the fruitful execution of administrations. Our conveyance group is 100% on-shore, full-time BDO workers to guarantee we are giving the most reliable, high-contact experience each time you get the telephone. During onboarding, BDO Digital guarantees our duties are very much characterized close by your group and some other sellers for ensured SLAs. Your relationship is driven by a hard work Delivery Lead, who will give conveyance and operational oversight and go about as the main issue of contact.